Table of Contents
- Quick Summary of this Post Regarding Issues with the Wix Website Builder
- Fix 1: Logging out of Wix and Restarting Your Browser
- Fix 2: Using Incognito or Private Mode on Your Browser
- Accessing Incognito Mode on Microsoft Edge
- Accessing Incognito Mode on Mozilla Firefox
- Accessing Incognito Mode on Google Chrome
- Fix 3: Changing Your Browser
- Fix 4: Clearing Cookies from Your Browser
- Deleting Cookies on Microsoft Edge
- Deleting Cookies on Mozilla Firefox
- Deleting Cookies on Google Chrome
- Fix 5: Clearing the Cache of Your Browser
- Clearing the Cache on Microsoft Edge
- Clearing the Cache on Mozilla Firefox
- Clearing the Cache on Google Chrome
- Fix 6: Check if Your SSL Certificate is Valid
- Fix 7: Contacting Wix Customer Support
- Final Thoughts
The Wix editor is often referred to as the perfect website builder but it’s definitely not a tool that is completely devoid of flaws.
If you’ve used the Wix editor for a while, there’s a high chance you may have encountered a bug where it loads indefinitely.
This can be highly frustrating since you have no clue as to what the cause of the error may be and how you can even begin to fix it.
That being said, there are a number of solutions you can try out, one of which might work for you.
Quick Summary of this Post Regarding Issues with the Wix Website Builder
In this post, we will go over many of the fixes you can try out to fix the Wix editor’s infinite loading bug.
The fixes we’ll be looking at in this post are:
- Signing out of Wix, closing your browser and then signing back in.
- Trying incognito or private mode on your browser.
- Changing the browser you are using.
- Clearing cookies from your browser.
- Clearing the cache of your browser.
- Contacting Wix support
So without further ado, let’s delve right in.
Fix 1: Logging out of Wix and Restarting Your Browser
This first fix is fairly self-explanatory.
All you have to do is log out of Wix which you can do by hovering over the user panel on the upper-right hand corner and clicking on “Logout” as shown.
Image courtesy of support.wix.com
Once you have logged out, close your browser.
Then, start your browser again and log into Wix. Go to your Wix editor to see whether or not the issue has been fixed.
Fix 2: Using Incognito or Private Mode on Your Browser
Many people have reported this solution to have worked for them so maybe it can fix your issue too.
You can open an incognito or private window of your browser through a simple shortcut. Though, this keyboard shortcut is different depending on which browser you’re on
Accessing Incognito Mode on Microsoft Edge
You can access incognito mode in Microsoft Edge by pressing Ctrl + Shift + N.
Accessing Incognito Mode on Mozilla Firefox
You can access incognito mode in Microsoft Edge by pressing Ctrl + Shift + P.
Accessing Incognito Mode on Google Chrome
You can access incognito mode in Google Chrome by pressing Ctrl + Shift + N.
Fix 3: Changing Your Browser
Changing your browser can fix a number of issues that you may face including your Wix editor not loading properly (or loading indefinitely).
This can sometimes be a local issue with your browser so, changing your browser can often fix it.
Hence, if you usually use Mozilla Firefox, for example, then try out Google Chrome. Similarly, if you usually use Google Chrome then, you should switch to Mozilla Firefox to see if it works.
We recommend that you avoid Microsoft Edge at all costs since it’s the least stable browser of the bunch.
When you open the Wix site with a new browser, it’s like a clean slate. Any of your settings on your old browser (that could cause the bug) will be irrelevant here.
Fix 4: Clearing Cookies from Your Browser
Similar to changing your browser, clearing cookies is a solution used for a number of bugs and errors that one encounters on the internet.
Depending on the browser you use, the process for clearing cookies may be slightly different.
Below, we will detail the process to clear cookies for:
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
Deleting Cookies on Microsoft Edge
Step 1: Open Microsoft Edge and click the three horizontal dots on the top-right.
Step 2: Go to Settings and then click on Privacy, search, and services.
Step 3: Under the Clear browsing data section, select Choose what to clear.
Step 4: Under Time range, choose a time range. It’s recommended that you choose the time range from when you started to face this issue but if you want to be thorough, you can choose All time.
Step 5: Select Cookies and other site data and then select Clear now.
Deleting Cookies on Mozilla Firefox
Step 1: Click the padlock next to the site URL in your address bar as shown:
Step 2: Click Clear cookies and site data.
Deleting Cookies on Google Chrome
Step 1: Open up Chrome and click the three vertical dots in the upper right-hand corner.
Step 2: Click More Tools and then select Clear browsing data. You can also load this window by pressing Ctrl + Shift + Delete.
Step 3: Choose a time range. Similar to Microsoft Edge, you can either choose the time from when you started to have the issue or you can select All time.
Step 4: Check Cookies and other site data as shown:
Step 5: Select Clear data.
Once you have cleared the cookies, check to see whether the Wix editor issues have been resolved or not.
If they have not, you can try clearing the cache of your browser as well.
Fix 5: Clearing the Cache of Your Browser
When you clear the cache of your browser, it essentially resets all of your preferences and settings within the browser.
As you can probably imagine, it’s highly likely that one (or more) of these preferences may have caused the glitch with the Wix editor.
Hence, clearing the cache can often fix any problems with the Wix editor as well as any other issues you may face on the Wix site.
Similar to clearing cookies, the process to clear the cache is slightly different depending on which browser you’re on.
Clearing the Cache on Microsoft Edge
The steps to clear the cache on Microsoft Edge are the same as clearing cookies but this time, instead of just checking Cookies and other site data, you will also check Cached images and files as shown:
Clearing the Cache on Mozilla Firefox
Step 1: Click the menu button indicated by three horizontal lines and select Settings.
Step 2: Go to the Privacy & Security panel.
Step 3: Within the Cookies and Site Data section, select Clear Data.
Step 4: Remove the check from Cookies and Site Data and make sure that Cached Web Content is checked in the window as shown:
Step 5: Select the Clear button.
Clearing the Cache on Google Chrome
Similar to Microsoft Edge, the process to clear the cache on Google Chrome is the same as clearing cookies but in the dialogue box, you check “Cached images and files” along with “Cookies and other site data” as shown:
Fix 6: Check if Your SSL Certificate is Valid
In order to check whether or not your SSL certificate is valid, follow these steps:
Step 1: Click the padlock icon in the address bar next to the URL of your website.
Step 2: Click on “Certificate (Valid) as shown:
Step 3: Check the “Valid from” dates to see whether or not they fall within the appropriate dates as shown:
If your certificate is not valid, it’s a good idea to get in touch with the Wix support team. If you have priority customer support, that’s even better.
Fix 7: Contacting Wix Customer Support
If all of the above solutions fail to fix your Wix editor, then it’s a good idea to contact Wix’s support team to assist you with the matter.
You can contact Wix Customer Care by going to their Contact page.
From there, you can schedule a contact request with the support team which will help you fix your Wix editor.
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This brings us to the conclusion of our post to fix issues with the editor on the Wix website.
It’s a fairly common issue with many different solutions. We encourage you to try out the solutions we’ve listed above to see if any of them work for you.
How did you fix this issue when it came up with your Wix account? Let us know in the comments below.
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